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Legal Terms for Malaysia Accounts

Your legal terms, privacy rights, cookie choices and wallet record duties sit together here so you can read them before you open an account.

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dior88e Legal Terms for Malaysia Accounts
CONTACT PATHS

Policy Contact Paths in Malaysia

When a legal question affects your account, use the channel that matches the request.

Legal mailbox Send one message with your account name, registered phone number and the policy issue…
Live chat triage Chat can route urgent legal questions to the right queue, such as locked account…
Account request form Use the account form when you need a correction, copy request or closure query.
DATA CARE

How We Handle Your Legal Data

We treat the legal area as part of your account file, not as a separate help page. The same controls protect legal requests, wallet receipts, login records and consent choices.

Data handling

We collect identity details, account activity, device signals and transaction records only for stated account, legal, security and payment purposes. Access inside our team is limited to roles that need the record.

Cookie choices

Cookies keep your session recognised, remember consent choices and help us detect unusual account access. You can adjust browser settings, but some legal and security checks may still require essential cookies.

Account security

Before we release records or change registered details, we may ask for a code, document match or payment receipt check. This reduces the chance of another person using your account identity.

Record retention

We keep legal, wallet and support records for the period needed to meet account duties, dispute handling, audit needs and local law. When a record is no longer needed, we remove or anonymise it.

Correction requests

If your name, phone number, email or wallet reference is wrong, tell us which field needs correction and why. We may ask for proof before changing a record linked to transactions.

Withdrawal verification

Withdrawal records may be checked against account identity, FPX bank references or e-wallet receipts. These checks are legal safeguards for ownership, payment accuracy and dispute tracing, not extra account promotion.

Legal Questions Before You Join

These answers explain how our legal terms affect account access, privacy rights, cookies, wallet records and support requests. They are written for Malaysia account holders and should be read with the current terms shown on this page. If your situation depends on a local rule or a document we have not seen, contact us before opening or changing an account.

Access depends on local law and is available where local law permits. If we need to verify your region, age status under applicable law or account details, we may ask for documents before allowing access.

We ask only when a legal, security or payment reason requires it, such as account recovery, withdrawal checks or data correction. The request helps us confirm that the account record belongs to you.

You can ask us to correct personal data that is inaccurate or outdated. We may request proof before changing names, phone numbers, email addresses or wallet references tied to past transactions.

Touch 'n Go receipts and related wallet references are kept as transaction records for account checks, dispute handling and legal retention. We use them to match payments, not for unrelated contact.

Some cookies store consent choices and support account security. If you block non-essential cookies, core legal and security cookies may still operate because they protect sessions, records and account access.

Retention depends on the record type, legal duty and dispute need. Payment receipts, support threads and identity checks may be kept longer than session data when required for audit or account protection.

Use the legal mailbox or account request form for access, correction or deletion questions. Include your registered contact details and the exact record involved so we can locate it without delay.